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Training employees to deliver an unforgettable customer experience is critical to any business, but knowing how to do that is really the underlying question. Emily Tetto, Director of Talent & Culture of Acceleration Partners and BJ Shannon, Head of Customer Happiness at TINYpulse recently hosted a webinar that unlocked the secret to client retention –and it all boils down to one word: happiness. Creating a culture that empowers employees to feel motivated and committed on a daily...
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