July 21st, 2015
This article was originally published on Forbes. As company decisions increasingly become data- and customer-driven, it’s tempting to go into feedback overdrive and attempt to collect as much data as you can get your hands on. But asking for too much feedback can actually have harmful effects, such as a decline in response rates or lower-quality feedback. Ironically, you could end up having less data with diluted value. How Much Is Too Much? Everyone likes to feel like his or her...
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